Return policy

Our Commitment to Satisfaction
Online purchases require flexibility and support. WellIC.com understands that and wishes to create a satisfying and enjoyable shopping experience for you.
The Return and Cancellation Policies below were written to accommodate customer's needs and also to address the specific nature of our merchandise.
If you can't find the answer to your questions about our Return and Cancellation Policies on this page, please feel free to visit our Contact Us page for customer service assistance.
Return Policy
Our Customer Service representatives determine eligibility for refunds and exchanges once customers have contacted us and explained their reason for return. Returning packages without prior approval from Customer Service will halt or delay your return.
All returned items must be in brand-new condition, unused and with original tags and packaging. Requests to return items due to quality issues, damage during shipping, color/style/size error or allergic reaction from use must be accompanied by photos or other evidence that clearly shows the problem with the item received. We reserve the right to charge a handling fee on all items returned for other reasons.
For all returns, please contact us and submit a return request form to Customer Service within 7 days of receiving your order.
Cancellation Policy
Many orders can be cancelled at no charge up until shipment. Not for NCNR parts.
When your order ships, you'll receive an email entitled "Shipment Notification for order# XXXXXXX with WellIC.com." Orders that have already shipped cannot be cancelled and will be treated as returns.

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